Instructional Designer

Syracuse, NY

JOB ID: 10835

JOB CATEGORY: Corporate Opportunities

POSITION TYPE: Regular Full-Time


When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 90 years. We have an exciting opportunity for an Instructional Designer to be accountable for designing training programs for all facets of our Contact Center. 


As an Instructional Designer, you will conduct needs assessment and analysis to identify new development opportunities and work with all members of Leadership to make recommendations. Using your knowledge of current and upcoming instructional technology, you will assist the Quality & Training team members in modifying current materials, while designing and developing materials and instructional programs. 


If you have an eye for design and are passionate about creating engaging learning content, then we invite you to apply to join our growing team and be a part of our next 90 years.


  • Collaborates with the Quality & Training Department in the design, development, and modification of instructional programs
  • Develops training programs, including classroom instruction, online courses, and self-study sessions for contact center agents, senior staff and management
  • Facilitates training programs when necessary and demonstrates mastery of content and adult learning principles
  • Develops and updates course content as necessary and ensures all materials are accurate and current
  • Assists the Quality & Training Manager in conducting training assessments prior to requested programs to ensure training is necessary, and to identify new learning and development needs
  • Assists all Contact Center employees in the use of onsite technology, platforms and systems and serves as the onsite technology subject matter expert
  • Set instructional end goals and create content that matches them
  • Visualize instructional graphics, the user interface and the finished product
  • Analyze and apply trends and best practices in learning technologies and design methodologies 
  • Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course
  • Maintain project documentation and course folders
  • Studies and remains current and familiar with field (Customer Service Center) practices and procedures to assist in the development of cross-organizational materials, if necessary


  • Bachelor’s Degree in Instructional Design or a minimum of four (4) years’ experience in the field/training environment
  • In-depth knowledge of learning theories and instructional design models
  • Lesson and curriculum planning skills
  • Ability to write effective copy, instructional text, audio and video scripts
  • Expert in Access, Word, Excel, PowerPoint, and Outlook
  • Basic HTML and Flash programming knowledge
  • Visual design skills (Dreamweaver, Photoshop, Illustrator) 
  • Experience with instructional design software preferred


Why Suburban Propane? Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting.


For a full list of our benefit offerings please visit


As part of our pre-employment hiring process background checks and drug screens are performed.

Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. With over 3,000 employees, Suburban Propane maintains business operations in 41 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. 



All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.