Overview

Assist the Customer Service Center Manager in executing the day-to-day operations of a single or multilocation Customer Service Center and its product distribution, storage, sales and service activities. 
Oversees Technical Service and/or Distribution related operations and personnel. 

• Assist with the day to day operations of a local Customer Service Center (CSC), focusing on service, distribution, and storage activities
• Design and execute service processes including preparing work orders, requisition of parts and instruments, repairs and service work, completion of job folders, production schedules, dispatch activities, route forecasting and preparation and scheduling of work hours
• Maintain the vehicle fleet by coordinating the preventative maintenance of vehicles, repairs, and licensing
• Maintain fuel, distribution and service-related inventory quality compliance and control
• Oversee and manage the daily distribution and/or service workload, project workforce and material needs to ensure seasonal demand coverage and service
• Recruit and retain employees who possess knowledge, experience and behavioral skills that will help the company reach its goals

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/ .

 

$68,000 - $90,000 annually (dependent on experience) 

 

Responsibilities

• Ensure that Company and Government safety, policy and regulatory standards are met at all times 
  and maintain zero preventable accidents. 

• Manage the vehicle fleet. Coordinate vehicle preventative maintenance, repairs, scheduling and 
  licensing. Optimize tank utilization. 

• Maintain fuel, distribution and service-related inventory quality compliance and control. 

• May be responsible for design and/or execution of Service processes and procedures, which may 
  include preparation of work orders, requisition of new parts and instruments, repairs and service 
  work, completion of job folders, production schedules, Service Technician dispatch from home 
  procedures and other related activities. 

• May be responsible for design and/or execution of Distribution processes and procedures, which may 
  include route forecasting and preparation, daily dispatch, scheduling and managing to the 4 days, 10 
  hours per day standard for Drivers, and other related activities. 

• Maximize productivity by managing to established efficiency and productivity standards and achieve 
  least cost distribution, while maintaining superior customer service. Implement and manage changes 
  in work practices and equipment use to increase individual employee and Distribution/Service team 
  efficiency. 

• Oversee and manage daily Distribution and/or Service workload, project workforce and material 
  needs to ensure seasonal demand coverage and service. 

• Execute Company designed service pricing programs (such as flat rate pricing) and operational 
  procedures to optimize profitability. 

• Recruit and retain employees who possess knowledge, experience and behavioral skills that will help 
  the business reach its goals. Appropriately address underperformance before it impacts the 
  business. 

• Coach, motivate and energize the CSC Distribution and/or Service teams to achieve maximum 
  potential and optimal results. Monitor employee performance, implement individual development 
  plans and activities, initiate and coordinate training and incentive plans, and evaluate employees 
  against clear performance standards and Company policies. 

• Work closely with the Customer Service Center Manager to develop and implement 
  marketing plans. 

• Ensure effective coordination between Customer Service, Distribution, Technical Service and Sales 
  functions. 

• Confer with personnel from other CSCs to coordinate activities and share best practices. 

• Oversee subcontractors and permit requirements. 

• May manage subordinate employees such as Drivers, Distribution Coordinators, Service Technicians and 
  Service Coordinators. 

• Receives guidance and direction from the Customer Service Center Manager. 

• Utilizes industry knowledge and experience, business and leadership skills to make decisions regarding 
  daily operations and management of the Distribution and Technical Service functions for one or more 
  Customer Service Centers. Stands in for Customer Service Center Manager in his/her absence. 

Qualifications

Education:

• Four-year Business Degree or equivalent in experience & education. 
• CDL Class B, X endorsements preferred.

 

Experience: 

• Familiar with fuel industry concepts, practices and procedures including related government regulations, 
  attained through a minimum of 5-7 years of related technical and/or management experience. 
• Good understanding of oil and/or gas fired appliances and related distribution systems (training is provided). 
• Basic understanding of computer concepts and usage including MS Office.