Overview

Responsibilities

• Assist with the day to day operations of a local Customer Service Center (CSC), focusing on service, distribution, and storage activities
• Design and execute service processes including preparing work orders, requisition of parts and instruments, repairs and service work, completion of job folders, production schedules, dispatch activities, route forecasting and preparation and scheduling of work hours
• Maintain the vehicle fleet by coordinating the preventative maintenance of vehicles, repairs, and licensing
• Maintain fuel, distribution and service-related inventory quality compliance and control
• Oversee and manage the daily distribution and/or service workload, project workforce and material needs to ensure seasonal demand coverage and service
• Recruit and retain employees who possess knowledge, experience and behavioral skills that will help the company reach its goals

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/ .

 

$75,000 - $95,000 (dependent on experience)

 

Qualifications

• Minimum of 3 years of related experience
• Bachelor’s Degree preferred or equivalent work experience
• Understanding of distribution, fuel industry concepts, practices, and procedures preferred
• Ability to motivate employees in a challenging and dynamic business environment

 

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange.  Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.  Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives.  For additional information on Suburban Propane, please visit www.suburbanpropane.com.

 

It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!

 

 

Applications will be accepted until the position is filled.

As part of our pre-employment hiring process, background checks and drug screens are performed.

For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/

 

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual’s age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.

In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: https://www.phila.gov/documents/fair-chance-hiring-law-poster

Responsibilities

• Ensure that Company and Government safety, policy and regulatory standards are met at all times 
  and maintain zero preventable accidents. 

• Manage the vehicle fleet. Coordinate vehicle preventative maintenance, repairs, scheduling and 
  licensing. Optimize tank utilization. 

• Maintain fuel, distribution and service-related inventory quality compliance and control. 

• May be responsible for design and/or execution of Service processes and procedures, which may 
  include preparation of work orders, requisition of new parts and instruments, repairs and service 
  work, completion of job folders, production schedules, Service Technician dispatch from home 
  procedures and other related activities. 

• May be responsible for design and/or execution of Distribution processes and procedures, which may 
  include route forecasting and preparation, daily dispatch, scheduling and managing to the 4 days, 10 
  hours per day standard for Drivers, and other related activities. 

• Maximize productivity by managing to established efficiency and productivity standards and achieve 
  least cost distribution, while maintaining superior customer service. Implement and manage changes 
  in work practices and equipment use to increase individual employee and Distribution/Service team 
  efficiency. 

• Oversee and manage daily Distribution and/or Service workload, project workforce and material 
  needs to ensure seasonal demand coverage and service. 

• Execute Company designed service pricing programs (such as flat rate pricing) and operational 
  procedures to optimize profitability. 

• Recruit and retain employees who possess knowledge, experience and behavioral skills that will help 
  the business reach its goals. Appropriately address underperformance before it impacts the 
  business. 

• Coach, motivate and energize the CSC Distribution and/or Service teams to achieve maximum 
  potential and optimal results. Monitor employee performance, implement individual development 
  plans and activities, initiate and coordinate training and incentive plans, and evaluate employees 
  against clear performance standards and Company policies. 

• Work closely with the Customer Service Center Manager to develop and implement 
  marketing plans. 

• Ensure effective coordination between Customer Service, Distribution, Technical Service and Sales 
  functions. 

• Confer with personnel from other CSCs to coordinate activities and share best practices. 

• Oversee subcontractors and permit requirements. 

• May manage subordinate employees such as Drivers, Distribution Coordinators, Service Technicians and 
  Service Coordinators. 

• Receives guidance and direction from the Customer Service Center Manager. 

• Utilizes industry knowledge and experience, business and leadership skills to make decisions regarding 
  daily operations and management of the Distribution and Technical Service functions for one or more 
  Customer Service Centers. Stands in for Customer Service Center Manager in his/her absence. 

Qualifications

Education:

• Four-year Business Degree or equivalent in experience & education. 
• CDL Class B, X endorsements preferred.

 

Experience: 

• Familiar with fuel industry concepts, practices and procedures including related government regulations, 
  attained through a minimum of 5-7 years of related technical and/or management experience. 
• Good understanding of oil and/or gas fired appliances and related distribution systems (training is provided). 
• Basic understanding of computer concepts and usage including MS Office.