Suburban has a new opportunity for a Call Monitor in our ECE (Exceeding Customer Expectations) Department located in our Syracuse, NY location. This position will report to the Call Monitoring and ECE Support Supervisor. Duties include listening to and documenting recorded customer calls, assigning call type categories to the in-coming calls for reporting and trending purposes and preparing region trending reports and summaries that are submitted to the Sr. Manager of Customer Service Quality & Training for distribution to the Region Management teams.
In addition, your primary responsibilities will include, but are not limited to: documenting what is heard on the calls in a database (Chronicall Central Repository) in a way that allows for easy trending identification and understanding by the Quality Improvement and Region Management teams, using database filters and date ranges to isolate calls for specific Customer Service Centers (CSCs) and representatives, running database reports and exporting data to Excel for analysis.
Why Suburban Propane? Suburban Propane takes pride in serving our temporary employees and does so by offering competitive pay, sick pay, and a 401(k) with company match and immediate vesting based on eligibility requirements.
- High School diploma, GED or equivalent training and experience
- Clerical and/or administrative experience
- Understanding of computer applications including MS Office
- Ability to multi-task while maintaining strong attention to detail
- Solid written and verbal communication skills
- Strong analytical ability
As part of our pre-employment hiring process background checks and drug screens are performed.
Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. With over 3,000 employees, Suburban Propane maintains business operations in 41 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers.
All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.